Command Demo

Command Edition Walkthrough

Lead with the questions an owner actually asks: what needs attention, where margins are leaking, and which departments need intervention now.

HOCS Command is the full hospitality control suite for premium, banquet-heavy, and operationally complex properties that want a serious executive layer.

₹4.82L todayRooms, F&B, and banquet revenue shown in one view for faster daily control.

3 critical risksSettlement mismatch, banquet setup lag, and maintenance exposure already flagged.

12-event pipelineConfirmed and upcoming banquet business tied directly to revenue confidence.

Executive Lens Demo Access

Owner / GM view

Use Command to speak about property health, banquet profitability, procurement risk, and revenue leakage before issues hit margins.

Attention-required summary Banquet profitability Shift variance alerts Channel intelligence

Total Revenue Today

💰

₹4,82,600

▲ 18% vs last week

Occupancy

🏨

88%

▲ 8%

F&B Revenue

🍽️

₹1,24,800

▲ 14%

Banquet Revenue

🎉

₹1,85,000

Wedding event

RevPAR

₹5,180

▲ 22%

ADR

₹5,880

Pending Dues

₹42,800

8 folios

Staff on Duty

38 / 52

73% attendance

📈

Revenue Forecast

Projected monthly revenue: ₹68.4L (on track to exceed target of ₹62L by 10.3%). Weekend occupancy trending high.

⚠️

Cost Alert

F&B cost ratio at 38.2% — exceeding 35% target. Main driver: dairy prices up 12%. Recommend menu price review.

⭐

Guest Satisfaction

Online ratings trending up — 4.6/5 avg (↑0.2). Top compliment: "excellent staff". Top complaint: "slow room service".

🚨

Cash Settlement Mismatch — Evening Shift

₹4,200 variance detected. Shift: Neha Sharma. Requires audit review before day-end closure.

🎉

Banquet: Sharma Wedding — Setup Pending

Event in 6 hours. Grand Ballroom setup 40% complete. Catering prep started. Décor team arriving at 3 PM.

🔧

Maintenance: 3 Open Tickets

Elevator #2 service due, Room 307 AC repair in progress, Pool filtration check scheduled.

Department	Revenue Target	Actual	SLA Compliance	Staff Strength	Open Issues	Health
Front Office	₹1,60,000	₹1,72,800	94%	8/8	1	Excellent
F&B / Restaurant	₹1,10,000	₹1,24,800	88%	14/16	2	Good
Banquets & Events	₹1,50,000	₹1,85,000	96%	18/18	0	Excellent
Housekeeping	—	—	91%	10/12	3	Needs Attention
Maintenance	—	—	85%	4/4	3	Needs Attention
Finance	—	—	92%	3/3	1	Good

URGENT: Cash settlement mismatch ₹4,200 from evening shift — requires audit sign-off before 10 AM

BANQUET: Sharma Wedding (300 pax) setup — verify Grand Ballroom readiness by 5:30 PM. Décor team arriving 3 PM.

VIP: 5 VIP guests in-house including Reliance group (8 rooms). Ensure dedicated concierge coverage.

MAINTENANCE: Elevator #2 annual service overdue — Otis scheduled for tomorrow. Coordinate with front office.

COST: F&B cost ratio at 38.2% — review menu pricing with Chef Harinder. Dairy costs driving overshoot.

POSITIVE: Online rating now 4.6/5 (up from 4.4). Guest complimenting staff courtesy — share with teams.

Type	Count	Pending	VIP
Arrivals Today	18	6	2
Departures Today	12	4 late	1
In-House	68 guests	—	5
Groups In-House	2 (18 rooms)	—	1

Event	Hall	Pax	Time	Status
Sharma Wedding Reception	Grand Ballroom	300	7:00 PM	Setup
Reliance Corp Meeting	Conference A	45	10:00 AM	Active
Birthday Dinner — Mehra	Terrace PDR	25	8:00 PM	Confirmed

📈

Revenue Optimization

Sunday–Monday occupancy dip detected (avg 62%). Dynamic pricing: reduce rates by 15% on these days. Estimated impact: +₹2.4L/month additional revenue.

Apply Pricing Rule →

🍽️

Menu Profitability

Butter Chicken margin: 68%. Mutton Rogan Josh margin: 42%. Consider promoting higher-margin items. Biryani has best volume × margin ratio.

🌐

Channel Analysis

MakeMyTrip commission: 18% (₹4.2L/month). Direct bookings growing 22% MoM. Shift 15% OTA traffic to direct — saves ₹63K/month.

⚠️

F&B Cost Alert

Food cost ratio: 38.2% (target: 35%). Dairy prices up 12%. Recommend: negotiate bulk rates with Sharma Dairy, add ₹20 to paneer dishes.

Review Pricing →

🎉

Banquet Revenue

Wedding season peak: Apr–Jun. Current pipeline: 12 confirmed events (₹18.6L). Suggest upselling decorator packages — 40% take rate historically.

💡

Upsell Opportunity

32% of Deluxe guests could be upsold to Suite. Offer ₹1,500 upgrade at check-in. Historical conversion: 28%. Projected: +₹1.8L/month.

🧹

Housekeeping Efficiency

Avg clean time: 28 min (target: 25 min). Sunita Devi most efficient (22 min). Suggest: pair slow cleaners with fast ones for training.

🔧

Preventive Maintenance

AC units in 3rd floor: 3 failures in 2 months. Recommend preventive maintenance cycle. Cost: ₹12,000 vs ₹45,000 in emergency repairs.

👥

Staff Scheduling

Saturday evening understaffed (3 complaints). Add 2 F&B staff to Saturday 5PM–11PM shift. Cost: ₹2,400/week. Impact: fewer delays.

⭐

Satisfaction Trend

Online rating: 4.6/5 (↑0.2 from last month). Top praise: staff courtesy (89 mentions). Top complaint: room service speed (12 mentions).

🔁

Repeat Guest Analysis

Repeat rate: 34% (industry avg: 22%). Top segment: corporate. Loyalty program could increase to 45%. Suggested reward tiers defined.

💎

VIP Patterns

VIP guests avg spend 3.2× regular. Always book suites. 80% order room service. Pre-assign dedicated staff for VIP arrivals.

Next Week Occupancy

84%

Weekend surge expected

Projected Monthly Revenue

₹68.4L

10.3% above target

F&B Forecast

₹14.2L

Banquet heavy month

Maintenance Budget

₹1.8L

AC repairs upcoming

Finance: Cash mismatch ₹4,200 — evening shift (Neha S.)

10m

Banquet: Wedding enquiry — Sharma family, 300 pax, Grand Ballroom

25m

Front Office: Corporate group check-in — 8 rooms (Reliance Industries)

40m

Procurement: PO #482 approved — ₹18,400 groceries (Fresh Farms)

1h

Maintenance: Room 307 AC compressor repair started

1.5h

Banquet: Mehra engagement — ₹85,000 advance received

2h

F&B: Lunch service started — 12 tables occupied

2.5h

Housekeeping: Floor 2 complete — all rooms inspected and ready

3h

Kitchen: Tandoor oven #2 needs recalibration — temp fluctuating

3.5h

GM: Morning brief completed — all HODs briefed

7h

Events This Month

12

Confirmed Revenue

₹18,60,000

Pipeline

₹8,40,000

6 enquiries

Halls Booked Today

3 / 5

Event	Client	Hall	Date	Pax	Package	Amount	Advance	Status
Sharma Wedding Reception	Ramesh Sharma	Grand Ballroom	Today	300	Royal Package	₹4,50,000	₹2,25,000	Setup
Reliance Corp Meeting	Reliance Industries	Conference A	Today	45	Corporate Day	₹85,000	₹85,000	Active
Mehra Engagement	Suresh Mehra	Terrace PDR	Today	25	Intimate Dinner	₹1,20,000	₹85,000	Confirmed
Agarwal 50th Anniversary	Pradeep Agarwal	Grand Ballroom	25 Apr	200	Premium Package	₹3,20,000	₹1,60,000	Confirmed
Tech Startup Summit	StartupJodhpur	Conference A+B	28 Apr	120	Conference Full Day	₹1,80,000	₹90,000	Confirmed
Gupta Sangeet Night	Vikrant Gupta	Poolside Lawn	30 Apr	250	Music Night Package	₹3,80,000	₹1,90,000	Deposit Received

Lead	Event Type	Pax	Preferred Date	Budget	Source	Follow-up
Sharma Family	Wedding	300	15 May	₹5-6L	Walk-in	Tomorrow
Rajput Association	Cultural Event	500	20 May	₹8L	Phone	23 Apr
Infosys HR	Team Outing	80	5 May	₹2L	Email	24 Apr
Mrs. Deepika	Baby Shower	40	8 May	₹80K	Instagram	25 Apr

Hall	Capacity	Today	Tomorrow	This Week	Rate/Day
Grand Ballroom	400 pax	Sharma Wedding	Available	2 events	₹1,50,000
Conference A	60 pax	Reliance Meeting	Available	3 events	₹35,000
Conference B	40 pax	Available	Available	1 event	₹25,000
Terrace PDR	30 pax	Mehra Engagement	Available	2 events	₹20,000
Poolside Lawn	350 pax	Available	Available	0 events	₹1,20,000

Starters (6 items)

Paneer Tikka, Hara Bhara Kebab, Chicken Malai Tikka, Dahi Puri, Mushroom Galouti, Spring Roll

Status: Prep started

Main Course (8 items)

Dal Makhani, Paneer Butter Masala, Chicken Curry, Biryani, Mixed Veg, Naan, Roti, Jeera Rice

Status: Mise en place done

Desserts (4 items)

Gulab Jamun, Ras Malai, Ice Cream Station, Fresh Fruit

Status: Ready by 6 PM

Catering Cost

₹1,20,000

Staff Assigned

18

Setup ETA

5:30 PM

Service Start

7:00 PM

MTD Purchases

₹4,82,000

Pending Approvals

3

Active Vendors

14

Cost Savings (MTD)

₹28,000

PO #	Vendor	Category	Items	Amount	Requested	Status
#PO-486	Party Décor Co.	Banquet	Flower arrangements, lights	₹32,000	Today	Pending
#PO-485	Royal Linens	Housekeeping	Bed sheets (100), Towels (200)	₹48,000	Today	Pending
#PO-484	Sharma Dairy	Kitchen	Paneer 20kg, Cream 10L, Curd 10kg	₹8,400	Today	Pending
#PO-483	Al-Rehman Meats	Kitchen	Chicken 25kg, Mutton 10kg	₹12,800	Yesterday	Received
#PO-482	Fresh Farms	Kitchen	Vegetables assorted 40kg	₹4,600	Yesterday	Received

Vendor	Category	Contact	Rating	MTD Orders	Compliance
Sharma Dairy	Dairy	+91 94140 22334	⭐ 4.8	8	98%
Fresh Farms	Vegetables	+91 94140 55667	⭐ 4.5	12	95%
Al-Rehman Meats	Meat & Poultry	+91 94140 11223	⭐ 4.6	6	97%
Goyal Traders	Dry Goods	+91 94140 88990	⭐ 4.3	4	92%
Royal Linens	Linen & Laundry	+91 94140 77889	⭐ 4.0	2	88%
Party Décor Co.	Event Décor	+91 94140 33445	⭐ 4.7	3	96%

Open Tickets

3

Resolved This Week

12

Avg Resolution

4.2 hrs

MTD Cost

₹1,42,000

Ticket #	Area	Issue	Priority	Assigned	Status	Age	Est. Cost
#MT-341	Room 307	AC compressor failure	Urgent	Anil Saxena	In Progress	3 hrs	₹8,500
#MT-340	Elevator #2	Annual service due	High	Vendor — Otis	Scheduled	1 day	₹25,000
#MT-339	Pool Area	Filtration system check	Normal	Raju P.	Scheduled	2 days	₹4,000
#MT-338	Room 205	Bathroom leak repair	High	Mahesh K.	Resolved	—	₹2,200
#MT-337	Kitchen	Tandoor oven recalibration	Normal	Vendor — KitchenPro	Resolved	—	₹6,000

Asset	Schedule	Last Done	Next Due	Vendor	Est. Cost
All ACs (85 units)	Quarterly	Jan 2026	Apr 2026	CoolTech Services	₹42,000
Elevators (2)	6-monthly	Oct 2025	Overdue	Otis India	₹50,000
Fire Alarm System	Quarterly	Feb 2026	May 2026	FireSafe India	₹15,000
Generator (2)	Monthly	Apr 2026	May 2026	In-house	₹8,000
Water Treatment	Monthly	Apr 2026	May 2026	AquaPure	₹12,000
Kitchen Equipment	Quarterly	Mar 2026	Jun 2026	KitchenPro	₹28,000

Asset	Location	Purchase Date	Value	Condition	Warranty
Split AC — Daikin 1.5T	Rooms (85)	Mar 2023	₹28,50,000	Good	Until Mar 2026
Otis Elevator	Main Lobby (2)	Jan 2020	₹42,00,000	Fair	AMC Active
Tandoor Oven	Kitchen (3)	Jun 2022	₹4,80,000	Good	Expired
Combi Oven	Kitchen (1)	Aug 2023	₹6,50,000	Good	Until Aug 2026
DG Set 125 KVA	Utility (2)	Feb 2021	₹18,00,000	Good	AMC Active

Total Staff

52

On Duty

38

On Leave

4

Overtime This Week

28 hrs

Name	Department	Role	Shift	Status	Rating
Vikram Singhania	Management	General Manager	Day	On Duty	⭐ 4.9
Anjali Khanna	Operations	Ops Manager	Day	On Duty	⭐ 4.8
Rajesh Patel	Front Office	FO Manager	Day	On Duty	⭐ 4.7
Chef Harinder	Kitchen	Executive Chef	Split	On Duty	⭐ 4.9
Priya Verma	Housekeeping	HK Supervisor	Morning	On Duty	⭐ 4.6
Anil Saxena	Engineering	Chief Engineer	Day	On Duty	⭐ 4.5
Neha Sharma	Front Office	Receptionist	Afternoon	Off Duty	⭐ 4.3
Sunil Kumar	F&B Service	Captain	Split	On Duty	⭐ 4.4

License / Permit	Authority	License #	Issue Date	Expiry	Status
FSSAI Food License	FSSAI	10824XXXXX2841	Jan 2024	Jan 2027	Active
Fire Safety NOC	Fire Dept, Jodhpur	FD/JDH/2025/428	Mar 2025	30 Apr 2026	Renewal Due
Tourism License	Dept of Tourism, Rajasthan	RAJ/TL/2025/1182	Apr 2025	15 Apr 2026	Renewal Due
GST Registration	CBIC	08AABCG9603R1ZM	Jul 2017	—	Active
Liquor License	Excise Dept, Rajasthan	RJ/EXC/2025/882	Apr 2025	31 Mar 2027	Active
Pollution NOC	RPCB	RPCB/JDH/2025/441	Sep 2025	Sep 2027	Active

Gross Revenue

₹4,82,600

Room Revenue

₹1,72,800

F&B Revenue

₹1,24,800

Banquet Revenue

₹1,85,000

Cash Collections

₹1,28,400

UPI / Digital

₹2,12,000

Card Payments

₹98,400

Pending Dues

₹42,800

Shift	Cashier	Expected	Actual	Variance	Status
Morning (7AM–3PM)	Rajesh Patel	₹48,200	₹48,200	₹0	Settled
Afternoon (3PM–11PM)	Neha Sharma	₹62,400	₹58,200	-₹4,200	Mismatch
Night (11PM–7AM)	Vikash Yadav	—	—	—	In Progress

Category	Today	MTD	Budget	Variance
Food & Raw Materials	₹18,400	₹3,42,000	₹3,20,000	+₹22,000
Housekeeping Supplies	₹2,800	₹48,000	₹50,000	-₹2,000
Maintenance & Repairs	₹8,500	₹1,42,000	₹1,20,000	+₹22,000
Utilities	₹12,000	₹2,28,000	₹2,40,000	-₹12,000
Staff Costs	₹24,000	₹5,80,000	₹5,80,000	₹0
Banquet & Events	₹1,20,000	₹4,80,000	₹5,00,000	-₹20,000

MTD Revenue

₹68,40,000

MTD Expenses

₹48,20,000

Gross Profit

₹20,20,000

Margin

29.5%

Line Item	This Month	Last Month	Variance	YTD
Total Revenue	₹68,40,000	₹58,20,000	+17.5%	₹2,48,00,000
Room Revenue	₹32,80,000	₹28,40,000	+15.5%	₹1,18,00,000
F&B Revenue	₹16,00,000	₹14,20,000	+12.7%	₹58,00,000
Banquet Revenue	₹18,60,000	₹14,60,000	+27.4%	₹68,00,000
Other Income	₹1,00,000	₹1,00,000	0%	₹4,00,000
Total Expenses	₹48,20,000	₹42,80,000	+12.6%	₹1,72,00,000
Staff Costs	₹14,80,000	₹14,60,000	+1.4%	₹58,00,000
Food & Raw Materials	₹6,10,000	₹5,20,000	+17.3%	₹22,00,000
Banquet & Events	₹8,40,000	₹6,80,000	+23.5%	₹28,00,000
Utilities	₹4,80,000	₹4,40,000	+9.1%	₹18,00,000
Maintenance	₹2,40,000	₹1,80,000	+33.3%	₹8,00,000
Marketing	₹2,00,000	₹2,00,000	0%	₹8,00,000
OTA Commissions	₹4,20,000	₹3,80,000	+10.5%	₹15,00,000
Admin & Other	₹5,50,000	₹4,20,000	+31.0%	₹15,00,000
NET PROFIT	₹20,20,000	₹15,40,000	+31.2%	₹76,00,000

Overall Rating

4.6 / 5

▲ 0.2

NPS Score

72

Excellent

Reviews This Month

48

Repeat Guest Rate

34%

Platform	Reviews	Avg Rating	Response Rate	Trend
Google	18	4.7	100%	▲ 0.3
TripAdvisor	12	4.4	92%	▲ 0.1
MakeMyTrip	10	4.5	100%	▲ 0.2
Booking.com	8	4.8	100%	▲ 0.4

Google — ⭐⭐⭐⭐⭐ "Exceptional service, beautiful property. Staff went above and beyond." — Priya K.

2h

MakeMyTrip — ⭐⭐⭐⭐ "Great location, delicious food. Room service could be faster." — Amit S.

1d

TripAdvisor — ⭐⭐⭐ "Nice hotel but AC wasn't working properly. Got fixed after 2 hours." — Neha G.

2d

Booking.com — ⭐⭐⭐⭐⭐ "Best hotel in Jodhpur! The banquet for our event was perfect." — Ramesh A.

3d

OTA Commission (MTD)

₹4,20,000

Direct Booking %

38%

▲ 5%

Channel Count

6

Rate Parity Issues

2

Channel	Bookings (MTD)	Revenue	Commission	Net Revenue	ADR	Parity
Direct (Website + Walk-in)	42	₹8,40,000	₹0	₹8,40,000	₹5,800	—
MakeMyTrip	28	₹5,60,000	₹1,00,800	₹4,59,200	₹5,200	OK
Goibibo	18	₹3,24,000	₹51,840	₹2,72,160	₹4,800	Low
Booking.com	22	₹4,84,000	₹72,600	₹4,11,400	₹5,400	OK
Corporate Direct	15	₹3,60,000	₹0	₹3,60,000	₹4,200	—
Phone / Email	8	₹1,44,000	₹0	₹1,44,000	₹5,600	—

Report Pack Executive Operations Review 7 April 2026 | The Grand Imperial, Jodhpur

Prepared For Owner / GM / HOD Meeting Operations, finance, guest satisfaction, banquet, and channel performance.

Attention Required 3 operational risks + 1 audit item Ready to discuss same-day actions and department accountability.

Distribution Export, Print, or Share Meeting-ready layouts for owners, GMs, and departmental leads.

📋 Daily Operations

Occupancy, arrivals, departures, revenue summary, alerts, and action items.

💰 Revenue & P&L

Room, F&B, banquet revenue with expense breakdown and margin analysis.

🍽️ F&B Analysis

Menu performance, cost ratios, kitchen efficiency, and outlet P&L.

🎉 Banquet Pipeline

Event calendar, pipeline value, conversion rates, and catering revenue.

🌐 Channel Performance

OTA commissions, direct vs OTA split, rate parity, and channel ROI.

⭐ Guest Satisfaction

NPS trends, review sentiment, complaint analysis, and loyalty metrics.

🔧 Maintenance & Assets

Work order summary, preventive schedule compliance, and cost tracking.

👥 Staff Performance

Attendance, overtime, department productivity, and training records.

🛡️ Compliance Tracker

License renewals, safety audits, regulatory compliance status.

Booking ID	Guest	Room Type	Check-in	Status	Source	Amount
#BK-8401	Reliance Group (8 rooms)	Mixed	Today	Confirmed	Corporate	₹96,000
#BK-8400	Priya Kapoor	Premium Suite	Today	Confirmed	Direct	₹24,000
#BK-8399	Amit Jain	Deluxe	Tomorrow	Confirmed	MakeMyTrip	₹7,200
#BK-8398	Sharma Wedding Block	10 rooms	Today	Checked-in	Event	₹1,20,000

Arrivals

18

Departures

12

In-House

68

VIPs

5

Occupied

75

Available

6

Dirty

3

Blocked

1

Rooms to Clean

6

In Progress

3

Completed

18

Laundry Queue

12 bags

Active Orders

8

Revenue Today

₹1,24,800

Avg Bill

₹1,680

Covers Today

42

New

3

Preparing

4

Ready

2

Banquet Prep

Active

Total Tables

28

Occupied

12

Reserved

4

Available

12

🏨 Hotel Profile

Property details, branding, contact information

🛏️ Room Configuration

Room types, rates, floor plan, amenities

🍽️ Outlet Setup

Restaurant, bar, café, poolside configuration

🎉 Banquet Setup

Hall configuration, packages, catering menus

💳 Tax & Billing

GST, SAC codes, invoice formats, payment modes

👥 Roles & Access

Department roles, permissions, access levels

🌐 Channel Manager

OTA integrations, rate rules, inventory sync

📧 Notifications

Email/SMS templates, alert rules, escalations

🔒 Security

Audit trail, IP restrictions, session management

Executive Command Center

Lead with the questions an owner actually asks: what needs attention, where margins are leaking, and which departments need intervention now.

Owner / GM view

Start with AI Insights

Review Banquet Calendar

Check Procurement Alerts

Finish with Reports

🧠 AI Insights — Today's Highlights

Revenue Forecast

Cost Alert

Guest Satisfaction

Cash Settlement Mismatch — Evening Shift

Banquet: Sharma Wedding — Setup Pending

Maintenance: 3 Open Tickets

Revenue Breakdown — This Week

Department Performance

Occupancy vs Revenue

Recent Activity Feed

🏥 Department Health Scorecard

☀️ GM Morning Brief — Key Action Items

Arrivals & Departures

Today's Events

🧠 AI Insights & Recommendations

Revenue Optimization

Menu Profitability

Channel Analysis

F&B Cost Alert

Banquet Revenue

Upsell Opportunity

Housekeeping Efficiency

Preventive Maintenance

Staff Scheduling

Satisfaction Trend

Repeat Guest Analysis

VIP Patterns

📡 Activity Center

🎉 Banquet & Event Management

Today's Catering Plan — Sharma Wedding (300 pax)

Starters (6 items)

Main Course (8 items)

Desserts (4 items)

📦 Procurement & Vendor Management

🔧 Maintenance & Engineering

👥 Staff Operations & Scheduling

🛡️ Compliance & Regulatory

💳 Finance & Audit Trail

Monthly P&L Statement

⭐ Guest Experience Hub

Sentiment Breakdown

Review Distribution

Recent Reviews

🌐 Channel Intelligence

📈 Reports Suite

📋 Daily Operations

💰 Revenue & P&L

🍽️ F&B Analysis

🎉 Banquet Pipeline

🌐 Channel Performance

⭐ Guest Satisfaction

🔧 Maintenance & Assets

👥 Staff Performance

🛡️ Compliance Tracker

Reservations

Front Office

Room Board

Housekeeping Pro

Restaurant POS

Kitchen Orders

Table Management

Settings

🏨 Hotel Profile

🛏️ Room Configuration

🍽️ Outlet Setup

🎉 Banquet Setup

💳 Tax & Billing

👥 Roles & Access

🌐 Channel Manager

📧 Notifications

🔒 Security

Quick Actions