☰
HOCS Dine & Stay/Dashboard
🔍⌘K
Client Demo Mode
View as
🔔
⚡
AK
Anjali KhannaOperations Manager
👤 My Profile⚙️ Settings
🚪 Back to Homepage

Integrated Executive Dashboard

Today — Tuesday, 7 April 2026 | Lakeside Heritage Resort, Jaipur

Dine & Stay Edition Walkthrough

Present one operating picture for rooms, restaurant, room service, billing, and guest spend.

HOCS Dine & Stay is built for integrated properties where outlet operations matter commercially and service speed directly affects guest satisfaction.

₹62.4K F&B todayOutlet and room-service revenue visible alongside room revenue.
3 active room-service ordersOldest order approaching SLA and visible to operations immediately.
8 low-stock risksHigh-moving ingredients flagged before dinner service pressure begins.
Operations Lens Demo Access

Operations Manager view

Use this view to walk through room board, housekeeping, guest services, and live issue response across departments.

Room readiness Guest recovery Housekeeping queue Shift visibility
Occupancy
🏨
82%
▲ 6%
Room Revenue
💰
₹1,68,000
▲ 15%
F&B Revenue Today
🍽️
₹62,400
▲ 8%
Combined Revenue
📊
₹2,30,400
▲ 12%
Dine-in Sales
₹38,200
14 covers
Room Service
₹16,800
8 orders
Avg Bill Value
₹1,420
Active Tables
8 / 22
36% utilization
⚠️
Kitchen Delay — KOT #428

Table 7 order delayed by 12 minutes. Items: Paneer Tikka, Dal Makhani. Kitchen notified.

🛎️
Room Service — 3 Active Orders

Rooms 302, 405, 501 have pending room service deliveries. Oldest order: 18 min.

☀️
Owner Brief
Outlet contribution is at 27% of today's combined revenue. Lunch covers are healthy, but room service speed needs protection before dinner service starts.
💰
Discount Review
Two captain-led table discounts above 12% were applied in the lunch shift. Recommended action: review Table 8 and PDR-1 settlements.
🔁
Repeat Guest Opportunity
Room 312 and Room 503 are repeat guests with strong dining history. Promote direct rebooking with an included dinner credit at check-out.
⭐
Top Selling Today
Butter Chicken (28 orders), Paneer Tikka (22), Naan Basket (35). Biryani trending up 40% vs last week.
📦
Low Stock Risk
Paneer stock at 2.5 kg (needs 8 kg for dinner service). Fresh cream also running low. Reorder recommended.
View Inventory →
⚡
Repeat Diner Alert
Mr. Arjun Bhatt (Room 312, VIP) has ordered from restaurant 3 times this stay. Consider complimentary dessert.

F&B Revenue — This Week

Top Menu Items

Table Activity Timeline

Recent Activity

Dine-in Bill: Table 4 — ₹2,840 settled (UPI)
8 min
Room Service: Room 302 — Biryani + Raita ordered
15 min
KOT Fired: Table 7 — 4 items sent to kitchen
22 min
Check-in: Raghav Menon — Room 208 (Super Deluxe)
35 min
Low Stock: Paneer below minimum level (2.5 kg)
48 min
Complaint: Room 108 — food quality issue reported
1 hr

Restaurant POS

Dine-in, takeaway, and room service billing

Order #TypeTable/RoomItemsAmountCaptainStatusTimeActions
#ORD-891Dine-inTable 7 Paneer Tikka, Dal Makhani, Naan (3), Lassi (2)₹1,640Sunil K. In Kitchen22 min
#ORD-890Room ServiceRoom 302 Chicken Biryani, Raita, Coke₹780— Preparing15 min
#ORD-889Dine-inTable 3 Thali Special (2), Gulab Jamun (2), Water₹1,280Manoj D. Served35 min
#ORD-888Room ServiceRoom 405 Club Sandwich, Fries, Coffee (2)₹920— Ready18 min
#ORD-887TakeawayCounter Butter Chicken, Naan (4), Dal Fry₹860Sunil K. Ready25 min
#ORD-886Room ServiceRoom 501 Continental Breakfast, Juice, Toast₹680— Delivered42 min
Order #TypeTable/RoomAmountPaymentTimeStatus
#ORD-885Dine-inTable 4₹2,840UPI12:15 PMSettled
#ORD-884Dine-inTable 11₹1,960Card12:00 PMSettled
#ORD-883Room SvcRoom 312₹1,520Room Folio11:30 AMPosted
#ORD-882Dine-inTable 2₹3,200Cash11:00 AMSettled
#ORD-881TakeawayCounter₹640UPI10:45 AMSettled
Cash
₹8,400
UPI
₹18,200
Card
₹12,600
Room Folio
₹16,800

Table & Floor Management

Live restaurant floor status

Available
Occupied
Reserved
Billing
Cleaning

Main Dining Hall

T1
2 seats
Available
T2
4 seats
45 min
Manoj D.
T3
4 seats
35 min
Manoj D.
T4
4 seats
Available
T5
6 seats
7:30 PM
Sharma Family
T6
2 seats
Available
T7
4 seats
22 min
Sunil K.
T8
4 seats
Billing
₹1,840
T9
2 seats
Available
T10
4 seats
Cleaning

Poolside / Terrace

T11
4 seats
28 min
Ritu S.
T12
6 seats
Available
T13
4 seats
15 min
Ritu S.
T14
2 seats
Available
T15
8 seats
8:00 PM
Corp Dinner
T16
4 seats
Available

Private Dining Rooms

PDR-1
12 seats
1 hr 15 min
Birthday Party
PDR-2
10 seats
Available

Kitchen Order Management

KOT queue, preparation tracking, station routing

New Orders
2
In Preparation
3
Ready to Serve
2
Avg Prep Time
18 min

Kitchen Display Board

KOT #SourceTable/RoomItemsSpecial NotesStationStatusTimeActions
#KOT-428Dine-inTable 7 Paneer Tikka (1), Dal Makhani (1), Naan (3)Less spicy paneer Tandoor + MainNew2 min
#KOT-427Room SvcRoom 302 Chicken Biryani (1), Raita (1), Coke (1)— Main KitchenNew5 min
#KOT-426Dine-inTable 3 Thali Special (2), Gulab Jamun (2)1 Jain thali Main + DessertPreparing12 min
#KOT-425Room SvcRoom 405 Club Sandwich (1), Fries (1), Coffee (2)Extra hot coffee Cold KitchenPreparing15 min
#KOT-424TakeawayCounter Butter Chicken (1), Naan (4), Dal Fry (1)Pack separately Main KitchenReady22 min
#KOT-423Dine-inTable 11 Manchurian (1), Fried Rice (2), Soup (2)— Chinese StationReady25 min

Station Load

Main Kitchen3 active KOTs
Tandoor Station2 active KOTs
Chinese Station1 active KOT
Cold Kitchen1 active KOT
Dessert StationIdle

Prep Time Targets

StationTargetActual AvgStatus
Main Kitchen20 min18 minOn Track
Tandoor15 min14 minOn Track
Chinese18 min22 minSlow
Cold Kitchen12 min10 minOn Track
Dessert10 min8 minOn Track

Menu Management

Categories, items, pricing, availability

ItemCategoryTypePriceToday's OrdersAvailabilityActions
Butter ChickenMain CourseNon-Veg₹38028Available
Paneer TikkaStartersVeg₹28022Available
Dal MakhaniMain CourseVeg₹22018Available
Chicken BiryaniMain CourseNon-Veg₹32032Available
Gulab JamunDessertsVeg₹12015Available
Naan BasketBreadsVeg₹8035Available
Mutton Rogan JoshMain CourseNon-Veg₹4208Available
Masala DosaBreakfastVeg₹16012Breakfast Only
Jain ThaliMain CourseJain₹3504Available
Cold CoffeeBeveragesVeg₹14020Available
CategoryItemsAvg PriceToday's RevenueStatus
Starters12₹240₹8,200Active
Main Course18₹340₹22,400Active
Breads8₹70₹4,800Active
Desserts6₹150₹3,600Active
Beverages14₹120₹5,400Active
Breakfast10₹180₹6,8007 AM – 10 AM

Room Service

In-room dining orders, delivery tracking, folio posting

Active Orders
3
Delivered Today
11
Revenue
₹16,800
Avg Delivery
22 min
Order #RoomGuestItemsAmountPackage Incl.StatusSLAActions
#RS-142302Harsh MehtaChicken Biryani, Raita, Coke₹780NoPreparing15 min left
#RS-141405Swati KulkarniClub Sandwich, Fries, Coffee (2)₹920NoReadyDeliver now
#RS-140501Ramesh IyerContinental Breakfast, Juice₹0IncludedDeliveredWithin SLA
#RS-139312Arjun BhattPaneer Tikka, Roti (4), Lassi₹0NoDeliveredWithin SLA

Inventory Management

Stock levels, consumption, wastage, and alerts

Total Items
142
Low Stock
8
Expiring Soon
3
Wastage This Week
₹3,200

Stock Levels

ItemCategoryCurrent StockMin LevelUnitStatusExpiry
PaneerDairy2.55kgLow8 Apr 2026
Fresh CreamDairy1.23litreLow8 Apr 2026
ChickenMeat85kgOK10 Apr 2026
Basmati RiceGrains2510kgOK15 Jun 2026
OnionsVegetables128kgOK11 Apr 2026
Cooking OilOils35litreLow20 Aug 2026
CurdDairy1.53kgLow9 Apr 2026
Flour (Atta)Grains188kgOK18 Jul 2026

Purchase & Suppliers

Supplier management, purchase orders, and inward tracking

PO #SupplierItemsAmountDateStatus
#PO-284Sharma DairyPaneer (10kg), Cream (5L), Curd (5kg)₹4,200TodayOrdered
#PO-283Fresh FarmsVegetables assorted (25kg)₹2,800YesterdayReceived
#PO-282Goyal TradersCooking Oil (20L), Rice (50kg)₹6,4005 Apr 2026Received
#PO-281Al-Rehman MeatsChicken (15kg), Mutton (5kg)₹5,6004 Apr 2026Received
SupplierCategoryContactLast OrderRating
Sharma DairyDairy+91 94140 22334TodayExcellent
Fresh FarmsVegetables+91 94140 55667YesterdayGood
Goyal TradersGroceries+91 94140 889905 Apr 2026Good
Al-Rehman MeatsMeat & Poultry+91 94140 112234 Apr 2026Good
Jain BeveragesBeverages+91 94140 445562 Apr 2026Average

Combined Guest Profiles

Stay + dining history, preferences, and total engagement

Featured Guest — Arjun Bhatt

VIP Repeat
Profile

City: Ahmedabad, Gujarat

ID: Driving License

Phone: +91 98765 11223

Total Stays: 4

Total Spend: ₹1,56,000

Stay History

Current: Room 312 (Super Dlx) — 6–9 Apr 2026

Previous: Room 405 (Deluxe) — Jan 2026

Previous: Room 301 (Deluxe) — Oct 2025

Previous: Room 502 (Suite) — Jun 2025

Dining & Preferences

Dining orders this stay: 3

Favorite: Paneer Tikka, Dal Makhani

Dietary: Vegetarian

Room preference: High floor, non-smoking

Notes: Celebrate anniversary in Oct

All Guest Profiles

GuestCityStaysDining OrdersTotal SpendFav DishTags
Arjun BhattAhmedabad412₹1,56,000Paneer TikkaVIP
Ramesh IyerMumbai518₹2,40,000BiryaniVIP
Kavita ReddyHyderabad25₹48,000Thali SpecialCorporate
Preeti RaoBangalore38₹82,000Butter ChickenRepeat
Vikram SinghLucknow12₹8,200—New

Reports & Analytics

Hotel + restaurant combined analytics

Report Pack Integrated Property Summary 7 April 2026 | Lakeside Heritage Resort, Jaipur
Prepared For Owner / Operations Review Combined room, outlet, room-service, and settlement visibility.
Current Story OTA-heavy stay + strong lunch service Useful for revenue mix and service-speed conversations.
Distribution Export, Print, or Share Designed to look credible in an owner meeting or department review.
Total Revenue (MTD)
₹32,40,000
Room Revenue
₹22,80,000
F&B Revenue
₹9,60,000
F&B as % of Total
29.6%
Outlet Revenue (MTD)
₹9,60,000
Avg Bill
₹1,420
Table Turnover
2.8x
Top Item
Biryani (320)
Avg Occupancy
79%
ADR
₹4,800
RevPAR
₹3,792
Avg Stay
2.6 nights

Reservations

All hotel reservations — same as Frontdesk module

ℹ️
Full Reservation Module

This module mirrors the HOCS Frontdesk reservation system with all booking management capabilities. All reservation features from Tier 1 are included.

Booking IDGuestRoom TypeCheck-inStatusSourceAmount
#BK-5201Kavita ReddyPremium SuiteTodayConfirmedCorporate₹28,000
#BK-5200Raghav MenonSuper DeluxeTodayConfirmedMakeMyTrip₹9,800
#BK-5199Sunita AgarwalDeluxeTomorrowConfirmedDirect₹7,200
#BK-5198Deepak PillaiFamily Room23 AprProvisionalPhone₹11,400

Front Office Operations

Arrivals, departures, in-house management

ℹ️
Full Front Office Module

Complete front office operations inherited from Tier 1 — check-in, check-out, room management, and guest registration.

Live Room Board

Real-time room status — 52 rooms across 4 floors

Vacant Clean
Vacant Dirty
Occupied
Cleaning
Blocked

Ground Floor

101
Deluxe
Rajiv Kumar
102
Deluxe
—
103
Super Dlx
Meera Jain
104
Deluxe
Cleaning
105
Deluxe
Ashok P.
106
Standard
—

Housekeeping

Full housekeeping management — inherited from Tier 1

Rooms to Clean
6
In Progress
2
Completed
14
Avg Time
26 min

Guest Services

Request and complaint management

Open
4
Resolved Today
9
SLA Compliance
91%
Avg Resolution
16 min

Billing & Invoicing

Room + restaurant combined billing

Room Revenue
₹1,68,000
F&B Revenue
₹62,400
Pending Dues
₹34,200
Invoices Today
12

Recent Invoices

Invoice #GuestRoomRoom ChargesF&BTaxTotalPaidStatus
#INV-2040Raghav Menon208₹9,800₹1,420₹1,520₹12,740₹12,740Settled
#INV-2039Arjun Bhatt312₹22,600₹4,800₹3,720₹31,120₹20,000Partial
#INV-2038Preeti Rao206₹14,400₹2,200₹2,240₹18,840₹0Unsettled
#INV-2037Ashok P.105₹7,200₹680₹1,060₹8,940₹8,940Settled

Payment Mode Split — Today

Cash
₹42,000

18%

Card
₹78,400

34%

UPI
₹64,800

28%

Room Folio
₹45,200

20%

Settings

Hotel + restaurant configuration

Outlet setup, kitchen station configuration, and service area management.

Menu structure, categories, pricing rules, and availability schedule configuration.

Role-based permissions for hotel and restaurant staff with department-level access control.

Notifications

×
⚠️
Kitchen Delay

KOT #428 — Table 7 delayed 12 min

5m
📦
Low Stock Alert

Paneer at 2.5 kg — below minimum

48m
🛎️
Room Service

Room 405 order ready for dispatch

18m
✓
Bill Settled

Table 4 — ₹2,840 via UPI

1h