Frontdesk Demo

Frontdesk Edition Walkthrough

Show how a room-centric property gets tighter control over arrivals, room readiness, dues, and guest recovery.

HOCS Frontdesk is designed for hotels that need faster front office execution and clearer owner visibility without full outlet complexity.

14 arrivals2 VIP arrivals require early-ready rooms and welcome prep.

₹28.4K duesUnsettled folios requiring front desk follow-up before day-end.

4 rooms at riskRooms needing attention before next arrival window opens.

Operations Lens Demo Access

Front Office Manager view

Keep arrivals, departures, folios, and room allocation moving without losing visibility on service exceptions.

Arrivals and departures Front desk queue Room allocation Deposit follow-up

Today's Occupancy

🏨

78%

▲ 5% vs yesterday

Room Revenue Today

💰

₹1,42,800

▲ 12% vs last week

Arrivals Today

📥

14

▼ 2 pending

Departures Today

📤

8

3 late check-outs

In-House Guests

👥

47

35 rooms occupied

Rooms Available

🛏️

10

of 45 total rooms

Pending Dues

⚠️

₹28,400

6 folios unsettled

Guest Requests

🛎️

3

1 overdue SLA

🚨

Room 305 — Housekeeping Overdue

Expected arrival at 2:00 PM. Room still marked "dirty". Guest Amit Sharma waiting at lobby.

⚠️

3 Late Check-outs Pending

Rooms 102, 208, 401 — departure was scheduled by 11:00 AM. Please follow up.

ℹ️

VIP Arrival — Mrs. Kavita Reddy (Room 501)

Corporate guest from Infosys. Suite booked. Welcome amenity requested. ETA: 4:00 PM.

☀️

Owner Morning Brief

Today is OTA-heavy with 6 inbound arrivals from MakeMyTrip and Booking.com. Prioritize fast check-in and direct rebooking capture at departure.

⏱️

Room Turnaround Warning

Rooms 305 and 412 are at risk of missing the next arrival window. Recommended action: reassign one attendant from floor 4 to floor 3.

🌐

Direct Booking Opportunity

3 departures this afternoon are repeatable leisure guests. Offer direct rebooking incentive at check-out to reduce future OTA commission leakage.

Check-in: Vikram Singh — Room 204 (Deluxe)

12 min ago

Reservation: New booking — Priya Kapoor, 2 nights from tomorrow

28 min ago

Housekeeping: Room 312 marked "Ready for Inspection"

35 min ago

Complaint: Room 108 — AC not cooling. Assigned to Maintenance.

45 min ago

Check-out: Mr. Deepak Joshi — Room 302 (₹8,400 settled)

1 hr ago

Payment: ₹15,000 advance received — Booking #BK-4521

1.5 hrs ago

Rooms Not Ready

4

305, 210, 412, 118 — guests arriving before 3 PM

Pending Check-ins

6

Expected between 1:00 PM – 6:00 PM today

Housekeeping Queue

5

3 dirty, 1 inspection, 1 deep clean

Upcoming VIPs

2

Mrs. Kavita Reddy (4 PM), Mr. Suresh Agarwal (6 PM)

Room Revenue

₹1,12,400

79% of total revenue

F&B Charges

₹18,600

Room service + minibar

Advance Deposits

₹28,000

4 upcoming reservations

Payments Collected

₹1,14,400

Cash ₹42K · Card ₹58K · UPI ₹14K

Item	Count	Amount	Notes
Room Revenue Posted	35 rooms	₹1,68,000	All rooms auto-posted at midnight
Tax Calculated	35 folios	₹25,200	GST 12% (28) + 18% (7)
Late Check-outs Flagged	2	—	Rooms 102, 401
No-shows Processed	0	₹0	No cancellations due
Folio Discrepancies	1	₹400	Room 108 — minibar charge mismatch

Room	Status	Assigned	Priority
305	Dirty	Sunita D.	Urgent
210	Cleaning	Ravi K.	High
412	Inspection	Meena S.	Normal
118	Dirty	Ganesh P.	High
506	Deep Clean	Priya V.	Scheduled

Guest	Room Type	Check-in	Source
Priya Kapoor	Deluxe	Tomorrow	MakeMyTrip
Rohit Mehta	Super Deluxe	Tomorrow	Walk-in
Ananya Sen	Premium Suite	23 Apr	Direct
Manoj Tiwari	Standard	23 Apr	Goibibo
Sheetal Jain	Family Room	24 Apr	Phone

Booking ID	Guest Name	Room Type	Check-in	Check-out	Status	Source	Amount
#BK-4528	Kavita Reddy	Premium Suite	Today	24 Apr	Confirmed	Corporate	₹24,000
#BK-4527	Amit Sharma	Deluxe	Today	23 Apr	Confirmed	MakeMyTrip	₹6,800
#BK-4526	Priya Kapoor	Deluxe	Tomorrow	25 Apr	Confirmed	MakeMyTrip	₹6,800
#BK-4525	Rohit Mehta	Super Deluxe	Tomorrow	24 Apr	Provisional	Walk-in	₹9,200
#BK-4524	Ananya Sen	Premium Suite	23 Apr	26 Apr	Confirmed	Direct	₹36,000
#BK-4523	Manoj Tiwari	Standard	23 Apr	24 Apr	Confirmed	Goibibo	₹3,500
#BK-4520	Deepak Joshi	Deluxe	19 Apr	Today	Checked-in	Booking.com	₹8,400
#BK-4518	Sunita Verma	Family Room	18 Apr	20 Apr	Checked-out	Phone	₹11,200
#BK-4515	Raj Malhotra	Super Deluxe	17 Apr	19 Apr	Cancelled	MakeMyTrip	₹9,200
#BK-4512	Neha Gupta	Deluxe	16 Apr	17 Apr	No-show	Goibibo	₹3,400

Guest	Room	Type	ETA	Source	Deposit	Special Request
Kavita Reddy VIP — Infosys Corporate	501	Premium Suite	4:00 PM	Corporate	₹12,000	Welcome amenity, late check-out
Amit Sharma ID: Aadhaar ****7842	305	Deluxe	2:00 PM	MakeMyTrip	₹3,400	Extra pillow, ground floor if available
Suresh Agarwal Repeat Guest (3rd visit)	408	Super Deluxe	6:00 PM	Direct	₹5,000	High floor, non-smoking
Meera Joshi	204	Standard	3:00 PM	Goibibo	₹1,750	—
Karan Desai	310	Deluxe	5:00 PM	Booking.com	₹3,400	Early check-in requested

Guest	Room	Type	Expected	Balance Due	Stay	Status
Deepak Joshi	302	Deluxe	11:00 AM	₹0	3 nights	Ready
Rajiv Kumar	102	Standard	11:00 AM	₹2,800	2 nights	Dues Pending
Pooja Nair	208	Super Deluxe	11:00 AM	₹0	1 night	Late C/O
Vivek Rao	401	Deluxe	11:00 AM	₹1,200	2 nights	Late C/O

Guest	Room	Type	Check-in	Check-out	Pax	Balance	Tags
Vikram Singh	204	Deluxe	Today	23 Apr	2A	₹3,200	Settled
Nisha Patel	108	Standard	19 Apr	Tomorrow	1A	₹1,200	Due
Arjun Bhatt	312	Super Deluxe	18 Apr	23 Apr	2A 1C	₹0	VIP
Swati Kulkarni	405	Deluxe	19 Apr	22 Apr	2A	₹6,800	Corporate
Ramesh Iyer	503	Premium Suite	17 Apr	24 Apr	2A 2C	₹0	VIP Repeat

Vacant Clean

Vacant Dirty

Occupied

Cleaning

Inspection

Blocked

Maintenance

DND

301

Deluxe

Harsh Mehta

19–23 Apr

302

Deluxe

Deepak Joshi

18–Today

303

Deluxe

—

304

Super Dlx

DND

305

Deluxe

—

306

Deluxe

Tina Roy

20–24 Apr

307

Super Dlx

Nikhil Yadav

19–22 Apr

308

Super Dlx

—

309

Deluxe

Geeta Sharma

18–21 Apr

310

Deluxe

Raman Bajaj

20–23 Apr

311

Family

—

312

Super Dlx

Arjun Bhatt

18–23 Apr

401

Deluxe

Vivek Rao

19–Today

402

Deluxe

—

403

Deluxe

Rahul Pandey

20–24 Apr

404

Super Dlx

Sneha Jain

19–22 Apr

405

Deluxe

Swati K.

19–22 Apr

406

Deluxe

—

407

Super Dlx

Mohan Das

18–21 Apr

408

Super Dlx

—

Arriving 6PM

409

Family

—

410

Deluxe

Lakshmi V.

20–25 Apr

411

Deluxe

Ashok Kumar

19–21 Apr

412

Super Dlx

—

Rooms to Clean

8

3 urgent

In Progress

3

On track

Inspection Pending

2

Completed Today

12

Avg 28 min/room

Room	Floor	Task	Priority	Assigned To	Status	Started
305	2nd	Full Clean	Urgent	Sunita Devi	In Progress	1:15 PM
210	1st	Full Clean	Urgent	Ravi Kumar	In Progress	1:30 PM
412	3rd	Full Clean	High	Meena Singh	Assigned	—
118	GF	Full Clean	High	Ganesh P.	In Progress	12:45 PM
209	1st	Inspection	Normal	Supervisor — Priya	Ready	—
104	GF	Touch-up	Low	Anita V.	Queued	—
506	PH	Deep Clean	Scheduled	Priya V. + Ravi K.	4:00 PM	—

Attendant	Shift	Assigned Rooms	Completed	In Progress	Avg Time	Status
Sunita Devi	Morning	6	4	1	26 min	Active
Ravi Kumar	Morning	5	3	1	30 min	Active
Meena Singh	Morning	5	3	0	24 min	Active
Ganesh Pawar	Morning	4	2	1	32 min	Active
Priya Verma	Morning	3	0	0	—	Supervisor
Anita Vishwakarma	Evening	0	0	0	—	Shift starts 3PM

Open Requests

3

1 overdue

Resolved Today

7

Avg 18 min

Total This Week

28

SLA Compliance

89%

▲ 3%

ID	Guest	Room	Category	Description	Priority	Assigned	Status	SLA
#GS-892	Nisha Patel	108	Maintenance	AC not cooling properly	High	Anil (Maint.)	In Progress	Overdue (2 hrs)
#GS-893	Arjun Bhatt	312	Housekeeping	Extra towels and blanket needed	Normal	Sunita D.	Assigned	25 min remaining
#GS-894	Vikram Singh	204	Room Service	Morning tea + newspaper not delivered	Medium	F&B Team	Assigned	10 min remaining
#GS-891	Preeti Rao	206	Noise	Loud music from adjacent room late night	Medium	Rajesh P.	Resolved	Within SLA
#GS-890	Sanjay Gupta	201	WiFi	Internet speed very slow in room	Normal	IT Support	Resolved	Within SLA

Revenue Today

₹1,42,800

Pending Dues

₹28,400

Invoices Generated

6

Payments Received

₹1,14,400

Invoice #	Guest	Room	Room Charges	Services	Tax	Total	Paid	Balance	Status
#INV-1280	Deepak Joshi	302	₹6,800	₹600	₹1,000	₹8,400	₹8,400	₹0	Settled
#INV-1279	Nisha Patel	108	₹3,500	₹200	₹500	₹4,200	₹3,000	₹1,200	Partial
#INV-1278	Arjun Bhatt	312	₹18,400	₹2,200	₹2,800	₹23,400	₹23,400	₹0	Settled
#INV-1277	Swati Kulkarni	405	₹6,800	₹0	₹920	₹7,720	₹0	₹7,720	Unsettled
#INV-1276	Ramesh Iyer	503	₹48,000	₹5,400	₹7,200	₹60,600	₹40,000	₹20,600	Partial

Cash

₹42,000

37% of collections

Card

₹58,400

51% of collections

UPI

₹14,000

12% of collections

Advance Deposits

₹28,000

4 upcoming bookings

Time	Guest	Room	Amount	Mode	Receipt #	Cashier
2:15 PM	Deepak Joshi	302	₹8,400	Card	REC-4421	Rajesh P.
1:40 PM	Nisha Patel	108	₹3,000	Cash	REC-4420	Rajesh P.
12:00 PM	Arjun Bhatt	312	₹23,400	Card	REC-4419	Rajesh P.
11:15 AM	Walk-in Advance	—	₹12,000	UPI	REC-4418	Neha S.
10:30 AM	Kavita Reddy	501	₹24,000	Card	REC-4417	Neha S.
9:00 AM	OTA Advance	—	₹16,000	Bank Transfer	REC-4416	System

Guest Name	City	Stays	Last Stay	Total Spent	ID Type	Tags
Ramesh Iyer	Mumbai	5	In-house	₹2,40,000	Passport	VIP Repeat
Kavita Reddy	Hyderabad	2	Arriving today	₹48,000	Aadhaar	Corporate
Suresh Agarwal	Delhi	3	Arriving today	₹56,000	PAN	Repeat
Deepak Joshi	Jaipur	1	Today (C/O)	₹8,400	Aadhaar	New
Priya Kapoor	Pune	0	Tomorrow	—	Aadhaar	New
Arjun Bhatt	Ahmedabad	4	In-house	₹1,12,000	DL	VIP Repeat

Name	Department	Role	Shift	Phone	Status
Rajesh Patel	Front Office	Manager	Day (7AM–3PM)	+91 98765 43210	On Duty
Sunita Devi	Housekeeping	Attendant	Morning (6AM–2PM)	+91 87654 32109	On Duty
Ravi Kumar	Housekeeping	Attendant	Morning (6AM–2PM)	+91 76543 21098	On Duty
Priya Verma	Housekeeping	Supervisor	Day (8AM–4PM)	+91 65432 10987	On Duty
Anil Saxena	Maintenance	Engineer	Day (8AM–5PM)	+91 54321 09876	On Duty
Neha Sharma	Front Office	Receptionist	Afternoon (2PM–10PM)	+91 43210 98765	Upcoming
Vikash Yadav	Front Office	Night Auditor	Night (10PM–6AM)	+91 32109 87654	Off Duty
Meena Singh	Housekeeping	Attendant	Morning (6AM–2PM)	+91 21098 76543	On Duty

Report Pack Daily Operations Summary 7 April 2026 | Hotel & Grand Residency, Udaipur

Prepared For Owner Review / GM Handover Occupancy, revenue, source mix, and pending service items.

Attention Required 4 rooms + 3 unsettled issues Room readiness and dues follow-up included in this pack.

Distribution Export, Print, or Share Designed to feel meeting-ready for owner and department heads.

Avg. Occupancy (MTD)

76%

Peak Day

Sat (91%)

Lowest Day

Mon (68%)

Avg. Stay Duration

2.4 nights

MTD Revenue

₹18,42,000

ADR

₹4,200

RevPAR

₹3,192

Avg. Bill Value

₹6,840

Total Revenue

₹1,42,800

Occupancy

78%

Check-ins

14

Check-outs

8

Cancellations

1

No-shows

0

Guest Requests

3 open

Pending Dues

₹28,400

Hotel Name

City

Contact Phone

Email

GSTIN

Check-in / Check-out Time

Room Type	Count	Base Rate	Max Occupancy	Status
Standard	10	₹3,500	2A	Active
Deluxe	16	₹4,800	2A 1C	Active
Super Deluxe	10	₹6,500	2A 1C	Active
Family Room	4	₹7,800	2A 2C	Active
Premium Suite	4	₹12,000	2A 2C	Active
Royal Suite	1	₹18,000	4A 2C	Active

Role	Dashboard	Reservations	Front Office	Billing	Reports	Settings
Admin	✓	✓	✓	✓	✓	✓
Front Office Manager	✓	✓	✓	✓	✓	✗
Receptionist	✓	✓	✓	✓	✗	✗
Housekeeping Supervisor	✓	✗	✗	✗	✓	✗
Night Auditor	✓	✓	✓	✓	✓	✗

Hotel Command Center

Show how a room-centric property gets tighter control over arrivals, room readiness, dues, and guest recovery.

Front Office Manager view

Start with Arrivals

Check Room Readiness

Review Housekeeping Queue

Show Owner Summary

Room 305 — Housekeeping Overdue

3 Late Check-outs Pending

VIP Arrival — Mrs. Kavita Reddy (Room 501)

Owner Morning Brief

Room Turnaround Warning

Direct Booking Opportunity

Weekly Occupancy Trend

Room Category Split

Room Revenue — This Week

Recent Activity

🎯 Today's Focus

💰 Revenue Breakdown — Today

🌙 Night Audit Summary — Last Night

Housekeeping Tasks

Upcoming Reservations

Reservation Management

Front Office Operations

Live Room Board

Ground Floor — Rooms 101–110

First Floor — Rooms 201–210

Second Floor — Rooms 301–312

Third Floor — Rooms 401–412

Penthouse Floor — Rooms 501–505

Housekeeping Management

Guest Services & Complaint Desk

Billing & Invoicing

Recent Folios & Invoices

💳 Payment Breakdown — Today

Today's Settlements

Guest CRM

Staff & Roles

Reports & Analytics

Daily Summary Report — 7 April 2026

Settings

Room Types

User Roles & Permissions

Walk-in Booking

Quick Actions

Log Guest Request

New Reservation

Notifications

Housekeeping Overdue

New Booking

Late Check-out

Check-in Complete

Payment Received

Check-out Settled